FAQ

Orders & Payment

What payment methods do you accept?
We accept major credit and debit cards through our secure checkout, powered by Shopify Payments. All prices are shown in USD at checkout.

Is my payment information secure?
Yes. All transactions are encrypted and processed securely — we never see or store your full card details.

Shipping

Do you ship internationally?
Yes, we ship worldwide, including Egypt and France. See our Shipping Policy for estimated delivery times by region.

Will I pay customs or import duties?
Orders shipped outside our home country may be subject to customs fees or import duties set by local authorities. These are the customer's responsibility and aren't included in our prices or shipping charges.

How do I track my order?
Once your order ships, you'll receive an email with a tracking link. You can also visit our Track Your Order page for details.

Sizing

How do I find my size?
Check our Size Guide for full measurements. If you're between sizes or unsure, message us before ordering and we'll help you choose.

Returns & Exchanges

Can I return or exchange a dress?
Yes — see our Refund Policy for the full return window and conditions.

Care

How should I care for my dress?
Care instructions are listed on each product page and on the garment's care label. When in doubt, we recommend gentle hand-washing or professional dry cleaning to preserve fabric and finish.