Shipping policy
Carefully delivered to selected destinations across the Arab world and Europe.
Every Jad Adam Paris dress is prepared with care and shipped through our available delivery partners to the destination selected at checkout.
1. Shipping Destinations
Jad Adam Paris currently offers delivery to selected countries across the Arab and European regions.
Available destinations may vary depending on our delivery partners, local regulations, and operational availability.
- Arab destinations — selected countries
- European destinations — selected countries
- Order tracking — available where supported
The countries and delivery options available for your order will be displayed during checkout based on the delivery address provided.
2. Delivery Times
Estimated delivery times and available delivery options are shown during checkout whenever available for your destination.
Delivery times may vary depending on the destination, shipping method, customs procedures, carrier operations, public holidays, and other circumstances outside our reasonable control.
Important: If your order is required for a specific occasion or event, please consider the estimated delivery timeframe before completing your purchase.
Where applicable law requires a specific delivery deadline or remedy for late delivery, those mandatory consumer rights remain unaffected by this policy.
3. Shipping Costs
Shipping costs are calculated and displayed during checkout based on the destination, available shipping method, and applicable order details.
Any applicable shipping charges should be reviewed before you complete your purchase.
We do not intentionally add shipping charges after an order has been completed unless an additional charge is required by applicable customs or destination-country authorities.
4. Order Tracking
- Order prepared — your dress is prepared and packaged for dispatch.
- Dispatched — your order is handed to the available delivery partner.
- On the way — tracking information may be provided where available.
If tracking is available for your shipment, the relevant tracking information will be provided through the contact details associated with your order.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
Where such charges are not included in the checkout price, they may be payable by the customer upon importation or delivery.
Important: Customs rules and charges vary between countries. Customers are responsible for reviewing any applicable import requirements for their destination before placing an international order.
6. Delayed, Damaged or Incorrect Deliveries
If your dress arrives damaged, is incorrect, or there is a significant issue with your delivery, please contact us as soon as possible.
For damaged or incorrect orders, please provide your order number and clear photographs of the dress and packaging so our team can review the issue.
When Jad Adam Paris arranges the carrier, responsibility for the goods during transportation remains subject to applicable consumer-protection laws.
If a delivery is substantially delayed or does not arrive within the applicable agreed or legally required timeframe, your rights and available remedies will be determined by the applicable law governing the transaction.
7. Returns & Exchanges
For information about returning or exchanging a Jad Adam Paris dress, please review our Return & Exchange Policy.
Nothing in this Shipping Policy limits any mandatory consumer rights that apply to your purchase under applicable law.
8. Need Assistance?
If you have questions about delivery destinations, shipping, tracking, or your order, our team is here to assist you.
Contact Jad Adam Paris for assistance with your delivery.