Return & Refund Policy

Jad Adam Paris

Return & Refund Policy

We want you to love your dress. If it isn't right, you may request a return or exchange within 14 days of delivery, subject to the conditions below.

1Return Conditions

To be eligible for a return or exchange, items must meet all of the following:

UnwornNever worn, tried on for size only

UnwashedNo signs of washing or wear

Tags AttachedOriginal tags still in place

Original PackagingReturned as received, where possible

Unless the item is faulty, anything marked "Final Sale" at checkout is not eligible for return or exchange.

2How to Start a Return

Contact us through our Contact page with your order number and the reason for the return. We'll confirm eligibility and send you return instructions.

Return shipping costs are the customer's responsibility, unless the item arrived damaged or incorrect.

3Refunds

Once we receive and inspect your return, we'll notify you by email with the outcome.

Approved refunds are issued to your original payment method
Refunds are processed within 5–10 business days of approval
Original shipping charges are non-refundable

4Damaged or Incorrect Items

If your dress arrives damaged, or you received the wrong item, contact us within 48 hours of delivery with photos of the item. We'll arrange a replacement or a full refund at no extra cost to you.

5Exchanges

Need a different size? Let us know when you request your return — we'll hold your preferred size where stock allows and process the swap as soon as your original item is received.

6Need Help?

Our team is here for anything return-related — reach out and we'll take care of it.